The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by VALI.BOUTIQUE, before proceeding to confirm his order, and to accept them by affixing a flag in the indicated box.
In the order confirmation e-mail, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
Pre-contractual information for the consumer pursuant to art. 49 of Legislative Decree 206/2005 and succ. changes and additions
Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in the individual product sheets at the time of choice.
Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the CUSTOMER is informed about:
- the total price of the goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
- the deadline within which VALI undertakes to deliver the goods;
- the conditions, terms and procedures for exercising the right of withdrawal as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
- information on the cost of returning the goods that the CUSTOMER will have to bear in the event of withdrawal;
- guarantees and assistance
The CUSTOMER may at any time, and in any case before the conclusion of the contract, take note of the information relating to VALI di Valentina Margiotta, the geographical address, telephone number and e-mail address, information which is also reported here followed by:
VALI di Valentina Margiotta, hereinafter “VALI”
Via del Quattro Aprile, 16
90133 – Palermo
P.Iva IT 05481440823
tel. +39 3386197269
1. DEFINITION AND OBJECT OF THE CONTRACT
1.1. This contract (hereinafter “Contract”) is a distance contract that governs purchases made on the vali.boutique site and is regulated in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. lgs. n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce. The Contract relates to the sale of women’s clothing and accessories between VALI di Valentina Margiotta, owner of the online shop VALI.BOUTIQUE, with registered office in Palermo, Via del Quattro Aprile 16, VAT number 05481440823 (from here in hereinafter “VALI”) and the consumer (hereinafter “Customer”). The Contract is concluded directly through the acceptance by VALI of a purchase proposal issued by the Customer via the internet on the website https://vali.boutique (“Site”) and / or through other domain names connected, on the basis of the procedures described in article 3
below. 1.2. These general conditions of sale (“General Conditions”) and, in particular, the information referred to in art. 52 of the Consumer Code, will remain valid and effective until they are modified and / or supplemented by VALI. Any changes and / or additions to the General Conditions will be effective from the date on which they will be communicated to the public and will apply to sales made from that date. The latest updated version of the General Conditions is the one available on the Site.
2. INFORMATION ON PRODUCTS AND PRICES
2.1. The information and descriptions relating to the Products are available on the Site and are provided prior to the conclusion of the purchase. All purchase support information is intended as a simple generic information material. All information on the Products is reported in Italian and English. The visual representation of the Products on the Site, always available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality. The Products on the site are differentiated between “Products in stock in stock” (hereinafter Products in Stock) and “Products on order” (hereinafter Products on order). Products in stock and on reservation have different delivery times.
2.2. In relation to certain items of clothing on the site, the “made to order” option is provided. The option consists in the possibility of making a specific garment with specific color and / or fabric variants. In the event that the Customer wishes to request further variants with respect to the standard model (customized measurements and / or changes to the garment), VALI invites the Customer to leave the online shop and to initiate direct contact.
2.3. The sales prices of the products illustrated on the Site and / or through any other VALI remote sales systems are final prices, therefore not subject to further increases by way of taxes. Delivery costs are indicated on the Site and / or through any other VALI distance selling systems.
3. PURCHASE AND PAYMENT METHOD
3.1. The sales contract is considered concluded with the sending by VALI to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, any shipping costs and the delivery address to which the goods will be sent.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify VALI of any corrections.
3.2. The Customer will be allowed to choose one of the payment methods indicated by VALI on the Site (see section Payment Methods).
4. DELIVERY OF PRODUCTS
4.1. The products in stock available in stock, will be shipped within 2 working days from the purchase made by card or other electronic tool, or, within 2 working days from the receipt of the money transfer, in the case of a bank transfer.
4.2. The products to order will be put into production within the same terms indicated in the previous point. Processing times cannot exceed 10 days. working. The shipment will take place within the second working day from the packaging of the garment. In the event that the aforementioned terms cannot be respected, VALI will communicate by email the new processing times which, in any case, can never exceed 15 working days in total. In the event of a further overshoot, the Customer may request and obtain the immediate return of the sums paid. Should the order include more products (part in stock and part on order), differentiated, free or paid shipments can be made depending on the amount of each expense
. 4.3. Any complaint can be sent by e-mail to the address firstname.lastname@example.org.
5. AVAILABILITY OF
VALID PRODUCTS accepts the Customer’s orders within the limits of the quantities of the requested products and the actual availability of its warehouse (finished products for the “stock” and fabrics for the “made to order”. Therefore, acceptance by of VALI’s purchase proposal sent by the Customer is subject to the availability of the products themselves.
Even after sending the order confirmation email sent by VALI, there may be cases of partial or total unavailability of the goods in the, the order will be rectified and the CUSTOMER will be immediately informed via e-mail of the unavailability of the product, of the time required for procurement and shipping or of the impossibility of doing so.
casethe CUSTOMER requests the cancellation of the order, by terminating the contract, VALI will refund the amount paid within 7 (seven) working days from the day on which it became aware of the decree ision of the customer to terminate the contract.
In this regard, the unavailability of the product, beyond the regular reimbursement, will not entail any further obligation for compensation by VALI towards the buyer.
6. LIMITATIONS OF LIABILITY
6.1. VALI assumes no responsibility for disservices attributable to force majeure, if it fails to execute the order within the time stipulated in the contract.
6.2. VALI cannot be held liable to the Customer – except in the case of willful misconduct or gross negligence – for disservices or malfunctions connected to the use of the internet outside of its own control or that of its sub-suppliers.
6.3. Furthermore, VALI will not be liable for damages, losses and costs incurred by the Customer as a result of the non-execution of the contract for reasons not attributable to him, as the Customer is only entitled to a full refund of the price paid and any additional charges incurred.
6.4. VALI assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the Products purchased, if it proves that it has adopted all the possible precautions based on the best science and experience of the moment and based on ordinary diligence.
7. GUARANTEES AND METHOD OF ASSISTANCE
7.1. Being exclusively artisanal production, the small manufacturing anomalies that do not alter the functionality and / or the aesthetic value of the garment or accessory, due to the evident compatibility with the aforementioned value of craftsmanship, cannot in any way be considered a defect and, therefore, be claimed as such by the Customer.
7.2. All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code (“Legal Guarantee”). The Legal Guarantee is reserved for consumers.
7.3. Without prejudice to the normal process of deterioration of the Products and / or specific indications relating thereto, the Supplier is liable for any lack of conformity that occurs within two years of delivery of the Product.
7.4. Except as provided in the previous paragraph 13.2,
7.4.1 in the event of lack of conformity of Products sold by VALI, the Customer must immediately contact VALI by sending an e-mail to email@example.com.
7.4.2. The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or to an adequate price reduction or termination of the contract;
7.4.3. the Customer loses these rights if he does not report the lack of conformity to VALI within two months from the date on which he discovered the defect.
7.5. Products repaired, modified or in any way altered by the Customer are excluded from the Legal Guarantee. Also excluded from the scope of the Legal Guarantee are any faults or malfunctions or defects of any other type caused by accidental events or by the Customer’s responsibility or by a use of the Product that does not conform to its intended use. The guarantee is personal and will therefore apply only to the original customer.
8. CUSTOMER’S OBLIGATIONS
The Customer declares and guarantees: (i) to be a consumer in accordance with the provisions of art. 3 of the Consumer Code; (ii) to be of age; (iii) that the data provided by the same for the execution of the Contract are correct and truthful.
9. RIGHT OF WITHDRAWAL
As provided for by the new directive 2011/83 / EU, implemented in Italy with the Legislative Decree. 21 FEBRUARY 2014, No. 21:
9.1. The Customer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days (provided for by the provisions in force on the subject) from the delivery of the product / s purchased. The Customer can exercise the right of withdrawal, within the aforementioned term, by sending an explicit declaration by registered mail with advance return receipt via email to firstname.lastname@example.org.
9.2. The Customer who intends to make use of the right of withdrawal must return the products to the VALI address of Valentina Margiotta via del Quattro Aprile n.16 90133 Palermo, within 14 days from the moment in which the request to exercise the right of withdrawal is made.
The Customer has no right of withdrawal in case of supply of tailor-made or customized products.
9.3. The costs of returning the products are charged to the customer. Within 14 days from the moment the package was received and verifying that all the return conditions have been met, VALI will refund the full amount paid by the Customer, excluding any costs incurred at the time of the order for the delivery of the products.
9.4. The Customer is only responsible for the decrease in the value of the goods resulting from handling other than that necessary to wear the garment and / or to try on the accessories.
9.5. The packaging and the integrity of the products to be returned during transport are the sole responsibility of the Customer, each product to be returned must be packaged correctly in order to withstand a standard or express shipment. If the Customer no longer has the original packaging or if the latter is in unsuitable conditions to support a further shipment, the Customer is required to obtain equal or superior packaging. VALI informs the Customer that products returned with open or torn packaging will not be accepted.
10. TREATMENT AND CONFIDENTIALITY OF PERSONAL DATA
INFORMATION PURSUANT TO D.LGS. 196/03 (integrated with the amendments introduced by the LEGISLATIVE DECREE 10 August 2018, n. 101, containing “Provisions for the adaptation of national legislation to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, relating to the protection of individuals with regard to the processing of personal data, as well as the free circulation of such data and which repeals Directive 95/46 / EC (general regulation on data protection) “(in Official Gazette 4 September 2018 n. 205).
10.1. Pursuant to and for the purposes of the provisions of Legislative Decree of 30 June 2003, 196 of the Code regarding the protection of personal data (hereinafter the “Code”) and subsequent amendments and additions, we inform you that the personal data, provided and / or acquired after the order or registration, are processed by VALI, in Italy or abroad, through electronic and manual tools, in compliance with the Code and current legislation on privacy.
Purpose of processing
The data collected are processed for the following purposes:
- subscription to the services offered;
- conclusion of sales contracts and performance of the service;
- fulfillment of the formalities necessary to execute the contractual relationship in place;
- sending commercial information, advertising, information and promotional material, by any means (e-mail, text message, etc.), by VALI.
The provision of data is mandatory for the conclusion of the purchase contract. Failure to provide the data and the authorization to process them may make it impossible to execute the order placed.
Categories of subjects to whom the data may be transmitted
The processing of personal data in question, for the purposes set out above, may also be carried out by natural or legal persons, in Italy or abroad, who on behalf and / or in the interest of VALI provide specific processing services or carrying out related, instrumental or support activities. Therefore, the data may be communicated, for the same purposes indicated, also to:
- anyone who is the legitimate recipient of communications required by law or regulations (such as, for example: offices and public authorities);
- anyone who is the recipient of communications necessary in fulfillment of the obligations deriving from the services provided;
- third-party companies specialized in the management of commercial and credit-related information (such as, for example, data processing centers, banks, etc.).
The data will also be processed by:
- collaborators and / or partner companies of VALI for the management of administrative services that are used to fulfill their legal or contractual obligations;
retention All the acquired data cannot be used for other purposes, in addition to those indicated above, and will be kept for the period necessary for the realization of the same. After this deadline, the data will be deleted or transformed into anonymous form. For detailed data on purchases and services, storage times will not exceed those established by current legislation.
Rights of the interested
party The Customer has the right to access their personal data, request their correction, updating and cancellation if incomplete, erroneous or collected in violation of current legislation, as well as to oppose their processing for legitimate reasons, by contacting a written request to the address indicated in the previous point 1.
controller The data controller on behalf of VALI is VALI di Valentina Margiotta via del Quattro Aprile n.16 – 90133 Palermo.
11. ODR DISCLOSURE
Pursuant to and by effect of art. 14 of EU regulation no.524 / 2013, customers residing in countries belonging to the European Union, for the resolution of disputes relating to this contract and the online services offered by VALI, have the possibility of resorting to the Online Dispute Resolution procedure ( ODR), provided by the European Commission, and reachable at the following link: https://webgate.ec.europa.eu/odr/.
In compliance with the provisions of the aforementioned legislation, we also inform you that VALI’s e-mail address is email@example.com.
This Agreement is governed by Italian law. Any dispute relating to the application, execution, interpretation and violation of the Contract will be the responsibility of the Court in which the Customer has his residence or domicile, if located in the territory of the Italian State, or of the Court of Palermo if the Customer has purchased for the purpose professional (purchase with VAT number) or has their own residence or domicile abroad.
Ownership of the website and owner of the relationship
Vali.boutique is owned by VALI di Valentina Margiotta, with registered office in via del Quattro Aprile 16 – 90133 Palermo, VAT number IT05481440823.
Prices and Conditions
All prices indicated on the site are inclusive of taxes.
Each product displayed on the site, depending on the specific condition, will be indicated as:
- Available (in stock)
- Not available (not in stock and not available for supply)
- Orderable (not in stock but packable with the same fabric depicted, that is, with colors and / or different fabrics)
Graphic representation of the products
The products may differ from what is shown on the video for obvious reasons of color setting of the screen (eg the color tone of a fabric). Although all possible measures have been taken so that the differences between the graphic representation of the garment and / or accessory compared to reality are minimal, VALI.boutique assumes no responsibility for the chromatic differences which, even if mitigated, will always remain .
Origin of the Products
The garments and accessories are made either directly by VALI (design, choice of fabrics and packaging) or, indirectly, through external workers dedicated only to packaging on the basis of the models supplied by VALI. VALI’s primary commitment is to provide clothing and accessories, constantly guaranteed by exclusivity and excellent manufacturing.
The design of the VALI.BOUTIQUE website, the text, the figures, the selection and arrangement of the same and all the compilations of the software, the source code, the software itself (including the applets) and everything else material on the site is protected by the copyright of VALI di Valentina Margiotta or its suppliers. All rights reserved.
Permission is granted to make an electronic copy or to print hard copy portions of the site for the sole purpose of placing an order, using the site as a shopping resource.
Any other use of the material published on the site, including reproduction for purposes other than those mentioned above, modification, distribution, republication without the prior written consent of Stock Import Srl is strictly prohibited.